Durham Organics Policies

 

 

Guarantee

Durham Organics offers a 100% satisfaction guarantee for the quality of our produce and the accurate packing of your delivery. If you're not completely satisfied with a produce item, or find a produce or grocery item missing from your order, we will gladly credit or replace the item. We may substitute if an item is out of stock, it will be the same or greater value than item that it is being substituted for.

Free Delivery

At this time we offer free Delivery to; 

Oshawa, Whitby, Brooklin, Ajax, Courtice (THERE are a few areas unserviced so please email us your postal code if you would like to know if you are in our service area)

Account Changes

To take effect for your next delivery, any changes to your order or account including suspensions or cancellations must be made by 6pm the two days prior to your delivery day.  So this means that if your delivery day is Tuesday that you must have all changes in by Sunday 6pm.

Billing

We  accept Cash, Cheque, Cash Only On First Delivery.

For the First Delivery please leave payment in an envelope taped to door, under mat or in mailbox, just let us know where you will be leaving it.  After the first delivery, payment can be left in your empty bin on delivery day.  Simple !

Availability

We reserve the right to make last minute substitutions to weekly produce items not selected directly by you as a Recurring Item or other purchase to rectify quality, portion or availability issues in your produce order. Organic produce has a very limited shelf life so out of stocks or poor quality are a normal occurrence and are rectified by ordering other items.

Delivery

Deliveries are on Tuesdays between 4:30 pm-9:30 pm.

We will notify you by phone or email if your driver is delayed past 9:30 pm.

In the event that you're not home to receive your order, we'll follow the delivery instructions you gave us when you created your account. While we are happy to work with you to make arrangements to enter an apartment building lobby or other secure location, we are unable to enter private homes to make deliveries.

In the event your driver encounters unforeseen circumstances such as unsafe conditions due to unsecured animals or unsafe terrain, we will contact you for alternate delivery instructions and/or to advise you of the alternate delivery location.

If you will not be able to accept deliveries at your delivery address at any point between the hours of 3pm-9:30 pm we will require an alternate, secured location at the same address at which to leave your delivery (leave on front step, side door etc)

If we do not have an alternate location in which to leave your delivery, we will bring your delivery back to our warehouse where it will be available for you to pick up the following day, and your account will be charged for the order.

Bin deposit

When you sign up there will be a $10 refundable deposit for the bins used.  This ensures that we get back our bins weekly and that we do not need to stock an unnecessary amount of bins. We use Rubbermaid bins as that is the most environmentally responsible method.  They are created from recycled plastic, may be used hundreds of times, durable, watertight and will recycled at the end of their life cycle.

Your account will be credited when you no longer use our service.

Bin return

Customers are requested to return their clean, empty bins for reuse by leaving them in their delivery location by 4:30pm on their delivery day.

If you forget to put out your bins then just make sure that the following week they are all put out. If our bins are not returned when we deliver your next order at that time, you will be charged $10 per outstanding bin.